We are looking for an Operational IT Systems Manager to act as the key link between our operational teams and internal and external IT partners. You will be responsible for the ownership of locally managed systems, their stability, and ongoing development of the organisation’s operational systems and IT environment, ensuring both day-to-day reliability and the successful delivery of strategic improvements.

Location: Broxbourne, Knowsley or Eurocentral  (Travel Required)

About the Role

This is an exciting opportunity for someone with strong coordination skills, a practical understanding of IT systems, and the ability to work across multiple stakeholders. You will oversee system stability, reporting platforms, IT projects, and supplier relationships, ensuring that our IT environment meets both current operational needs and future growth.

Key Responsibilities

  • Act as the primary point of contact for IT and systems queries across all Newsprinters Holdings Ltd (NHL) sites.
  • Take ownership of locally managed IT systems and applications, ensuring they remain secure, reliable, and fit for purpose.
  • Own and develop NHL’s business reporting platforms (e.g. Power BI), ensuring data accuracy, accessibility, performance monitoring, and continuous improvement.
  • Conduct regular system reviews to identify improvement opportunities and support long-term technical development.
  • Act as the key liaison between NHL, and external IT providers, translating operational requirements into technical solutions and coordinating delivery.
  • Coordinate incidents, service requests, system changes, and problem resolution, ensuring issues are prioritised and resolved efficiently.
  • Support the implementation of IT standards, infrastructure initiatives, and security protocols, ensuring systems remain compliant with organisational security requirements.
  • Lead and coordinate IT projects, system implementations, and upgrades, ensuring delivery aligns with operational priorities and minimises disruption.
  • Help define and monitor key performance indicators, including system uptime, incident resolution times, supplier performance, project delivery, and reporting effectiveness.

What We’re Looking For:

Essential:

  • Experience in IT coordination, systems management, or IT service support in operational or business-critical environments.
  • Proven experience managing IT suppliers, service providers, and technical partners.
  • Strong understanding of IT infrastructure, business systems, and reporting platforms in operational settings.
  • Excellent organisational and communication skills, with the ability to translate technical information for non-technical stakeholders.
  • Experience coordinating incident resolution and supporting IT projects or system upgrades.

Desirable:

  • Experience in printing, manufacturing, logistics, or production environments.
  • Familiarity with IT service management principles (incident, problem, and change management).
  • Experience with operational reporting platforms or bespoke business systems.

Personal Attributes

  • Strong sense of ownership and accountability for system performance.
  • Calm, structured, and methodical, especially under pressure.
  • Proactive, solutions-focused, and committed to continuous improvement.
  • Excellent stakeholder management and collaboration skills.
  • Process-driven with attention to detail and governance.

Why Join Us
At Newsprinters Holdings Ltd, we value our people and our culture. We put our customers first, act with respect, work collaboratively, and empower our teams to take ownership. We celebrate diversity, oppose discrimination, and are committed to fair and inclusive practices in recruitment, development, and career progression.

Apply Today
If you’re ready to take ownership of operational IT systems and make a real impact across multiple sites, we’d love to hear from you. Please email your CV and covering letter to applications@newsprinters.co.uk.